Setting up inbound campaign can be difficult task. Route incoming calls to the right agent is very important for any inbound contact center. Following step will explain you who to setup a inbound process in Vicidial
- Create In-group
- Create DID, set DID route to IN_GROUP and select the in-group.
- Create Campaign, Allow Inbound and Blended set to be “Y”, and select the In-Group
Login to Vicidial Administrator Page.
Go to Inbound >> Add A In-Group
Enter Group ID, Group Name, Group Color and Submit.
After submitting you don’t need to change any other settings. Default settings will work fine.
Note: you can choose any color you want in Group Color. Group Color is to show agent from which in-group calls are coming.
Add New DID
On Vicidial Administrator Page. Go to Inbound >> Add A New DID.
Enter DID Extension and DID description and submit.
Next more settings will be presenting to you. You only need to change DID route to IN_GROUP. Select In-Group we have just crated in drop down menu of In-Group ID and Submit.
Add A New Campaign
Open Vicidial Administrator Page. Go to Campaigns >> Add A New Campaigns.
You need to Enter Campaign ID, Campaign Name, Campaign Description, set Allow Closers to “Y” and Submit.
Allow Closers: This is where you can set whether the users of this campaign will have the option to send the call to a closer.
On Next Page. Set Allow Inbound and Blended to “Y”, Dial Method to RATIO or INBOUND_MAN and Submit.
Ratio: It will enable auto dialing and inbound both.
INBOUND_MAN: It will enable inbound with manual dialing
Scroll down to the bottom of the form. Select in-group Allowed Inbound Groups section.
Here we have shown you to configure Inbound on vicidial.
We are providing support on Vicidial. Contact us for more information.
If you face any issue or have feedback, leave a comment below. We will be happy to help you.